Privacy Policy

Altitud Studio SLU NRT: L-721839-Y Address: Andorra Email: info@altitudstudio.ad Altitud Studio SLU is the data controller responsible for personal data you provide through the form, by email or during our professional relationship.

We process the data you provide when contacting us: your name, email and message content. When you request a quote or engage our services, we also process the professional contact, contract and billing data needed to manage the relationship. The form infrastructure processes technical connection data to prevent abuse. Providing the necessary data enables us to respond to your request and, where applicable, prepare a quote or deliver the service; without it, we may be unable to assist you.

We use your data to answer enquiries, prepare and follow up on requested quotes, manage client relationships and deliver contracted services, including email communications. We also process it to manage billing, comply with applicable accounting and tax obligations and protect the form against abuse. We do not use this data for marketing campaigns or profiling.

General enquiries: Altitud Studio SLU’s legitimate interest in answering communications addressed to us. Requested quotes and contracted services: taking precontractual steps at your request and performing the service contract when you are a party to it. If you act as a contact person or representative of a company, we process your professional data based on our legitimate interest in managing the relationship with that company. Billing and retention of accounting and tax records: compliance with legal accounting and tax obligations applicable to Altitud Studio SLU. Prevention of form abuse: our legitimate interest in maintaining the security and availability of the website. Submitting the form is not treated as general consent for other uses of your data.

We retain enquiries for as long as needed to address them and quotes while the request is being handled. If you engage a service, we retain the necessary data throughout the contractual relationship. Afterwards, we keep only the documentation needed for applicable legal retention and liability periods; once those periods expire, we delete it.

Contact form submissions are processed on Cloudflare's infrastructure and delivered directly to Altitud Studio's verified mailbox. Cloudflare acts as a data processor for hosting, abuse prevention, and message delivery; we do not use an external form-storage provider.

You may request access, rectification and erasure of your data, restriction of processing and data portability in the circumstances provided for by the LQPD. You also have the right to object to processing based on legitimate interest on grounds relating to your particular situation. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal. To exercise your rights, contact info@altitudstudio.ad. You have the right to lodge a complaint with the Andorran Data Protection Agency (APDA) if you consider that the processing of your data infringes data protection law. Information on how to complain is available at https://www.apda.ad/.

We only use essential cookies necessary for the basic operation of the website. These cookies do not collect personally identifiable information.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction.

We reserve the right to modify this privacy policy at any time. Changes will be published on this page with the corresponding update date.

Questions about this privacy policy can be sent to info@altitudstudio.ad.